Delivery & withdrawal
RETURNS
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Our policy is valid for 30 days. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.
In order to be returned, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Some types of products cannot be returned. Perishable items such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products.
You must provide us with a receipt or proof of purchase to make a return.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be issued: (if applicable)
* Books with significant signs of use.
* CDs, DVDs, VHS tapes, software, video games, tapes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
* Any item returned more than 30 days after delivery.
Refunds (if any)
Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also notify you of our decision to approve or deny your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a specified time period.
Late or Missing Refunds (if applicable).
If you have not yet received your refund, first check your bank account.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have not received your refund after following all these steps, please contact us at contact@zutea.ca
Sale Items (if applicable).
Only regular priced items can be refunded. Unfortunately, clearance items cannot be refunded.
Exchange (if applicable)
We will only replace an item if it is defective or damaged. In this case, if you would like an exchange for the same item, please email us at contact@getflex.shop.
Gifts
If the returned item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the gift recipient preferred to receive the item first and give it to you later, we will send a refund to the gift recipient and they will know that you returned the item.
Shipping
To return an item, you must send it to the following address: 8206 Louisiana Blvd Ne, STA, Albuquerque NM, 87113.
You must pay your own shipping costs to return your item. Shipping charges will not be refunded. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item valued over $75, consider using a shipping service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive the item you are returning.
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Our policy is valid for 30 days. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.
In order to be returned, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Some types of products cannot be returned. Perishable items such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products.
You must provide us with a receipt or proof of purchase to make a return.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be issued: (if applicable)
* Books with significant signs of use.
* CDs, DVDs, VHS tapes, software, video games, tapes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
* Any item returned more than 30 days after delivery.
Refunds (if any)
Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also notify you of our decision to approve or deny your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a specified time period.
Late or Missing Refunds (if applicable).
If you have not yet received your refund, first check your bank account.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have not received your refund after following all these steps, please contact us at contact@zutea.ca
Sale Items (if applicable).
Only regular priced items can be refunded. Unfortunately, clearance items cannot be refunded.
Exchange (if applicable)
We will only replace an item if it is defective or damaged. In this case, if you would like an exchange for the same item, please email us at contact@getflex.shop.
Gifts
If the returned item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the gift recipient preferred to receive the item first and give it to you later, we will send a refund to the gift recipient and they will know that you returned the item.
Shipping
To return an item, you must send it to the following address: 8206 Louisiana Blvd Ne, STA, Albuquerque NM, 87113.
You must pay your own shipping costs to return your item. Shipping charges will not be refunded. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item valued over $75, consider using a shipping service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive the item you are returning.